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Privacy Policy

Last updated: 17 August 2026

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Coach To Group Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, make a booking or otherwise interact with us.

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Coach To Group Ltd operates a number of travel brands, including Coach To: Coasters, Coach To: Concerts and Coach To: Anywhere.

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1. Who we are

Coach To Group Ltd


Company number: 17147912


20 St Chads Way
Prestatyn
LL19 8SN

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2. Information we collect

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Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Billing and booking information

  • Passenger information required to arrange your journey

  • Pickup and drop-off information

  • Details of your booking or enquiry

  • Information you provide when contacting us

  • Payment and transaction information

  • Accessibility or other travel requirements where you choose to provide them

  • Technical information about your device and use of our website

  • Cookie and website usage information

We only collect information that is reasonably necessary for the purposes described in this policy.

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3. How we collect your information

We may collect personal information when you:

  • Make a booking

  • Submit an enquiry

  • Contact us by email, telephone or social media

  • Subscribe to marketing communications

  • Complete a form on our website

  • Visit or interact with our website

  • Communicate with us before, during or after a trip

  • Provide information in connection with a booking made on behalf of another passenger

If you provide information about another passenger, you should ensure that you are authorised to provide that information.

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4. How we use your information

We may use your information to:

  • Process and manage bookings

  • Arrange and provide coach travel

  • Communicate with you about your booking

  • Send booking confirmations and important travel information

  • Contact you about changes, delays or cancellations

  • Respond to enquiries and customer service requests

  • Process payments and refunds

  • Maintain appropriate business and financial records

  • Improve our services and website

  • Manage our customer relationships

  • Prevent fraud or misuse

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted by law

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5. Our lawful basis for processing

We process personal information using the lawful basis that is appropriate to the circumstances.

This may include:

Contract – where we need your information to provide a service or fulfil a booking.

Legal obligation – where we are required to process information to comply with the law.

Legitimate interests – where processing is necessary for our legitimate business interests, provided these interests do not override your rights.

Consent – where we ask for your permission, for example for certain marketing or non-essential cookies.

Where we rely on consent, you may withdraw that consent at any time.

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6. Payments

Payments made through our website are processed using Wix Payments.

We do not normally have access to your full payment card details. Payment information is processed by the relevant payment service provider in accordance with its own privacy and security policies.

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7. Who we share your information with

Where necessary, we may share relevant personal information with trusted third parties, including:

  • Wix and our website and booking platform providers

  • Wix Payments and other payment service providers

  • Coach operators and transport suppliers where necessary to provide a journey

  • Ticketing or attraction providers where relevant to a booking

  • Email and communication providers

  • IT and software providers

  • Professional advisers, such as accountants or legal advisers

  • Government, regulatory or law-enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

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8. Children

Some of our services may be used by passengers under 18.

Where we collect information about a child in connection with a booking, we will only use that information where necessary to provide the service, manage the booking, ensure passenger safety or comply with our legal obligations.

We do not knowingly use children's personal information for unrelated marketing purposes.

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9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer where required for accounting, tax, legal, regulatory or insurance purposes.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

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10. Cookies

Our website is operated using Wix and uses cookies and similar technologies.

Some cookies are essential for the website to function, maintain security and provide core functionality.

Depending on the features, services and integrations enabled on our website, additional cookies may be used for purposes such as analytics, website performance, functionality or marketing.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the cookie settings available on our website or through your browser settings.

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11. Website analytics and tracking

We may use website analytics or other tracking technologies to understand how visitors use our website and improve our services.

The technologies used may change as we add or remove website features and integrations.

Where required, non-essential analytics or tracking technologies will only operate after the appropriate consent has been provided.

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12. Marketing

We may send information about our trips, events, services and offers where we are legally permitted to do so.

You can unsubscribe from marketing communications at any time.

We do not sell or rent our customer marketing lists to other organisations.

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13. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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14. Your rights

Under UK data protection law, you may have the right to:

  • Request a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information where appropriate

  • Ask us to restrict processing in certain circumstances

  • Object to certain processing

  • Request transfer of your information in certain circumstances

  • Withdraw consent where we rely on consent

Some rights are subject to legal exceptions.

To exercise your rights, please contact us using the contact details below.

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15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

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The latest version will always be published on our website with the date it was last updated.

17. Contact us

Coach To Group Ltd
20 St Chads Way
Prestatyn
LL19 8SN

Company number: 17147912

For privacy-related enquiries, please contact us through the contact details published on our website.

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